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lovepark
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Joined: Jan 27, 2007
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 Posted: Wed Sep 19, 2007 1:55 pm Post subject: |
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i don know ar...actually i just simply bullshit during the interview.. and the positions i applied not related with that..
and actually entertainment city usually ppl will think of genting.. but too far ma... and its more to theam park.. casino..
only restaurant ? so actually those internet cafe also not allow ? 
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yipck2003
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Joined: Jun 30, 2005
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| Posted: Wed Sep 19, 2007 2:09 pm Post subject: |
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| lovepark wrote: | i don know ar...actually i just simply bullshit during the interview.. and the positions i applied not related with that..
and actually entertainment city usually ppl will think of genting.. but too far ma... and its more to theam park.. casino..
only restaurant ? so actually those internet cafe also not allow ? |
Only DBKL area can run 24 hours for internet cafe. Other states not allow. So the owner curi curi buka... (the business still operates but door close).
There are many private Casino given to Berjaya group. Those only accept high profile people (meaning rich people).
But Public Casino like Genting only given to Genting and no other people.
That's why Singapore comes up with 2 Intergrated Resort. One in Sentosa and one in Marina Bay. Both has Casino License issued. And one IR will be handle by Genting (Eventually if the customer to got Singapore and by pass Malaysia, Genting still earns money).
Even in theme park like Sunway, Genting, Bukit Merah.. etc all must follow the entertainment license rules to close at 1am on weekday and 3am on weekend. |
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waiwai
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Location: Dorayaki Kitchen?? ;-pp
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| Posted: Thu Sep 20, 2007 6:28 am Post subject: |
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| lovepark wrote: | | i don know ar...actually i just simply bullshit during the interview.. and the positions i applied not related with that.. |
what they commented after u've given ur ideas?
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lovepark
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| Posted: Thu Sep 20, 2007 12:20 pm Post subject: |
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i forgot wat they said liao..  actually they wan to see how u handle those questions.. cos actually they ask alots different kind of question.. Ex.. if u go travel.. on the way, airplan crash into the sea.. u and whole gang of teenager swim to an island.. as u are the eldest one what u will do.. another one.. u are the restaurant manager.. one of the table already booked and the customer will be coming another 30mins, but however in the same time one VIP customer came and insist die die want the same table.. how would u handle it?
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yipck2003
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| Posted: Thu Sep 20, 2007 8:08 pm Post subject: |
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Let me try to answer for the restaurant Manager.
The table will be given to VIP. The customer that booked the table, I will rearrange the sitting to the table next to it so that it will look identical (should the customer can recognize it).
The reason is simple. We look at the importance of business.
The VIP means that he constantly come here and the restaurant can earn lots of money from the VIP.
The rule of 20% of customer makes 80% of sales.
There is no point of not giving to VIP. If you loose the VIP, you are loosing sales. There is also a customer relationship bonded. Breaking that relationship will severe the business.
The other customer is not VIP. Meaning he seldom come. And since he book the table, it is up to the management to decide which table to give. Even if he specifies which table, it is up to the management try to give the best table. Its a matter of strategic arrangement of the tables to fulfill the customer request.
Since he is not a VIP, it also meant that he won't be able to remember the actual sitting of the table. Slight rearrangement will confuse the customer's memory and eventually he will be happy to be able to reserve a table. |
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waiwai
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| Posted: Fri Sep 21, 2007 6:08 am Post subject: |
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lovepark, I am wondering what position is that for the interview?
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lovepark
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| Posted: Fri Sep 21, 2007 12:25 pm Post subject: |
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hahahaa... customer support...
but this is actually have no right or wrong answer.. just wan to see how u handle and solve the problem..
for the restaurant question.. after let the VIP take the table..
and while customer came in and sure very angry why u give his table to others, cos he already made booking..
for win win situations... i will choose to tell customer (lie) "i understand u had made your booking, but i'm sorry actually our system had some faulthy yesterday, actually Mr.A (VIP) had already booked the table since last week. We do appologize for the inconvinent. to show our sincerity..our restaurant will give u ....Xxxx... can be 20% discount of today bill.. or free a bottol of red wine.. or something...
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yipck2003
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| Posted: Fri Sep 21, 2007 6:30 pm Post subject: |
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By giving the discount or free gift is NOT a solutions. We will serve the customer by providing a good customer service level but never show the desperate sign by discount or free things.
By the way. How will the customer which table is his? He only made booking for a table. So just give him another table. He wouldn't even know ah. As a complement maybe give him a VIP room. he wouldn't even know what is happening. |
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lovepark
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| Posted: Fri Sep 21, 2007 6:58 pm Post subject: |
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the person who ask that question just said "the same table"
for the discount or free wine. tats just an example as replacement/ another way to shut the customer mouth instead of telling everyone out there not to go their restaurant anymore.. cos anyhow the restaurant shuld pay the responsiblity on that.. and customer always rights
which is just same like ur food got a worm inside and start making noise.. usually those kapten would change the new one for u.. or treat u dessert.. or ur bill FOC just want to shut ur mouth off instead of losing customer..
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humanfly
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Location: somewhere over the rainbow :D
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| Posted: Fri Sep 21, 2007 8:47 pm Post subject: |
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| yipck2003 wrote: | | juandiego wrote: |
3. A beer garden. Basically, just a big place with large tables where people can drink beer without paying exorbitant prices. I can probably import non-alcoholic beer to cater to the Muslim customers. Nice place to hang out with friends.
Beer Garden... Quite hard to achieve because beer cost is not cheap also.
Licensing might be an issue also for such big place... (underground money also must be paid). So it might not be cost effective. Have to see the figures only know whether it can sustain profits.
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actually there is this place name Beer Garden. Its located at Kg Pandan KL...they serve western food and of course beer too....but the last time i was there was about 2 years ago...dont know if its still around
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juandiego
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Joined: Jun 26, 2007
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| Posted: Tue Oct 02, 2007 2:03 pm Post subject: |
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[quote="yipck2003"] | juandiego wrote: | If I have that kind of money, I will most likely put up one of the following:
1. Barbershop where men can get a haircut, a massage, foot spa, pedicure and manicure. I would employ Thais and Filipinos since most Malaysians are not really good in providing services. No offense but I think this is one area where Malaysians do not excel.
Actually ..some salon in Malaysia did have such service... Its all in one.... I saw it once in Alor Setar..many years ago. But Not sure whether still there.
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I believe this will be a big hit if the service provided is highly satisfactory. I hear a lot of Malaysians complaining about service establishments not giving good services. The key selling point here would be the satisfaction that the clients will get. I don't mind if this has been done before. I can always re-invent the service.
| yipck2003 wrote: | 2. A legitimate Thai massage spa employing mostly Thai women (no hanky-panky). I think with cheaper labor, I can lower overhead costs and therefore bring down the prices. Massage services here in Malaysia are just so expensive.
There is a Thai Village in City Square plaza where they employ Thai for Thai massage. Not many ppl go there... cos Not hanky-panky and not many local people go for massage spa all the time...
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I beg to disagree. There are a lot of spas in malls or as stand alone shops. If there are not a lot of people going to massage places, then why are these places striving? I say there is a market but again, my key selling point is a change in experience.
| yipck2003 wrote: | 3. A beer garden. Basically, just a big place with large tables where people can drink beer without paying exorbitant prices. I can probably import non-alcoholic beer to cater to the Muslim customers. Nice place to hang out with friends.
Beer Garden... Quite hard to achieve because beer cost is not cheap also.
Licensing might be an issue also for such big place... (underground money also must be paid). So it might not be cost effective. Have to see the figures only know whether it can sustain profits.
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I know that beer is not cheap here. However, if my mark up is just a few RM , the idea will be a hit. If you compare it with bars that sells beer for at least 3x the retail price, my beer price is cheap. I can also make more profit by offering beer-friendly food items that can be easily prepared e.g. chicken wings, satay, etc.
| yipck2003 wrote: | 4. A singles bar where the main objective of those who will go is to hook up. I will set up dating games every night and encourage people to mingle.
There are company like ICE Breaker doing such event but on weekly and monthly basis in pub or bar. The problem with such company face is that not all the singles in Malaysia willing to go for such program unless they are too desperate.. (either for marriage or sex). But again.. if you hold every night, you need to have lots of participant.. and there might be possible where Sex Predator look for easy sex.
Again.. figures will determine whether it is possible to be profitable..
Actually no need such bar.. because local pub already has the chances to get hook.. look at PJNET adult section on ONS....
I haven't studied the costs of putting up these businesses nor the ROI but I think there will be a market for these here in Malaysia. |
The problem on the sex predator can be prevented and should not be a hindrance.
I think this bar is a good idea because not all people have the courage to or want to go for ONSs (don't even have the courage to chat with the girl they fancy). Some people just want to meet new friends, etc. Thus, the idea of the dating games. The bar will be a venue for adult fun that are within the boundaries of the law. Whatever the patrons decide to do outside my bar is none of my business already. But in my bar, they will be safely mingling and having fun. |
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waiwai
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| Posted: Thu Oct 04, 2007 6:48 am Post subject: |
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so juandiego, when u wanna open such bar? 
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juandiego
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| Posted: Thu Oct 04, 2007 1:15 pm Post subject: |
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| waiwai wrote: | | so juandiego, when u wanna open such bar? |
When I get my 1Million RM...should be a gazillion years from now. Hehehe. |
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yipck2003
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| Posted: Fri Oct 05, 2007 12:56 am Post subject: |
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haha.. that's not the correct mentality...;
You should open the bar so that you can become millionaire!! kekek |
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juandiego
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| Posted: Mon Oct 08, 2007 6:02 pm Post subject: |
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| yipck2003 wrote: | haha.. that's not the correct mentality...;
You should open the bar so that you can become millionaire!! kekek |
Easier said than done. What bank would loan a non-permanent (foreigner) resident some money? Besides, I don't have much business-minded local friends. If you can lend me some money, why not? |
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